Employee Spotlight: Ann Wyatt at Speedy Fixings

Ann has been an integral part of Speedy Fixings for the past 7 years, serving diligently as our Office Manager. Her role is crucial in managing the office’s daily operations, ensuring everything from customer interactions to internal processes runs as smoothly as possible. Here’s a closer look at Ann’s contributions, achievements, and insights into her life outside of work. 

Ann’s Role 

Ann’s role demands a high level of organisation, customer focus, and the ability to lead a team effectively. She excels in a fast-paced environment, where her communication skills and dedication to teamwork ensure that customer needs are always at the forefront.  

Key Accomplishment 

Ann’s most significant achievement at Speedy Fixings involved transitioning to a new bespoke operating system. This upgrade has enhanced our sales and order processes’ efficiency and accuracy, incorporating features like automation and improved integration that were absent in the previous system. Ann spent lots of time learning and adapting to our new operating system. She then moved all our data over and made sure everything matched up perfectly with no errors or discrepancies. This upgrade was a big step forward for how we work and a major achievement for Ann too. 

Beyond Work 

Outside the office, Ann enjoys reading, tuning into crime and drama shows, and spending time with friends and family. She also likes going for countryside walks and drawing, which she finds relaxing and sparks her creativity.

Ann’s Piece of Advice 

For those starting in the fixings industry, Ann advises focusing on customer service and maintaining open, friendly communication. This approach has been key to her success and is a valuable principle for anyone looking to make their mark in the industry. 

3 Words to Describe Speedy Fixings 

When asked to describe Speedy Fixings in three words, Ann chose teamwork, customer service, and quality. They reflect her perspective on the company’s core values and the principles that guide our operations and interactions. 

“Teamwork” is vital at Speedy Fixings. Ann believes in collaboration to meet customer needs efficiently and effectively. 

“Customer Service” is key, as Ann emphasises. It’s about exceeding expectations with attentive service, forming the cornerstone of our success. 

“Quality” is essential, according to Ann. She focuses on high standards in our products and services, ensuring reliability and performance for clients. 

Ann’s dedication and ability to adapt and lead through changes have made her an invaluable asset to Speedy Fixings. Her work ethic, combined with her commitment to excellence and personal growth, exemplifies the qualities we encourage in our team members. Ann’s contributions have not only driven our success but have also set a standard for professional and operational excellence within our company.